Terms & Conditions.

1. Acceptance of Terms

By accessing and using Arlette & Co’s services and website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our services.

2. Compliance with Australian Consumer Law

Arlette & Co complies with the Australian Consumer Law (ACL), which provides consumer guarantees and protections. Nothing in these terms and conditions is intended to limit or exclude any rights you may have under the ACL.

3. Guarantee Details

Your rights to refunds are outlined under the ACL.

We do not provide refunds for change of mind.

5. Payment Terms

Payment terms for our products and services are as specified at the time of purchase. If payment is not immediate, the terms will be outlined in your invoice, typically specified as "net 30 days."

6. Privacy and Data Collection

By using our services, you acknowledge and agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy on our website for more details.

7. Cancellation Policy

To cancel or reschedule, contact us at least 24 hours before your scheduled meeting.

Fees: No fee if cancelled within the notice period.

Late cancellation (within 24 hours before scheduled meeting): a cancellation fee of $50 will be applied. This fee helps cover administrative costs and any losses incurred due to the late cancellation.

‘No-show’: If a client fails to attend a scheduled appointment or service without prior notice ("no-show"), a no-show fee of $80 will be charged. This fee helps cover the time and resources allocated for the appointment or service.

Refunds: Cancellation fees are non-refundable.

Exceptions: Contact us for exceptional circumstances.

Rescheduling: We encourage rescheduling based on availability, and will make every effort to accommodate your request.

Changes: We reserve the right to make changes to appointment or service times or to reschedule appointments or services due to unforeseen circumstances or emergencies. In such cases, we will provide reasonable notice and work with you to find an alternative solution.

8. Intellectual Property Protection

Copying, reproducing, or stealing content or ideas from our website without prior written consent from Arlette & Co is strictly prohibited and may result in legal action.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to its conflict of law principles.

10. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at hello@arletteco.com